JAPAN RETURN DELIVERY

FREE Hotel Return

Pickup 7-days a week. A return packet (with attached waybill) is provided with each rental. For hotel return, insert the equipment into the return packet and present it to the hotel front desk or concierge. Most hotels have daily pick up service or will assist you by contacting YAMATO for pickup. Our 24-hour customer service desk is available to assist you for return delivery procedures.

FREE Private Residence or Business Return

For return from private residences or businesses, please contact YAMATO Customer Service Center toll free English at 0120-17-9625 ( 9 AM - 6 PM) Japanese 0120-01-9625 (8 AM - 9 PM) to arrange pick up from your location. Your business sponsor or relative is able to assist you.

FREE Convenience Store Return

Most major convenience stores (SEVEN ELEVEN, LAWSON, FAMILY MART ) will accept the Yamato free return packet. Be sure to confirm final shipment times from these locations.

FREE Yamato Service Center Return

YAMATO local centers are located in all major Japan wards and cities and in Tokyo  normally within two city blocks from your location. Look for the Yamato banner.

Airport Return Delivery

  • A return packet (with attached waybill) is provided with your rental

  • PLEASE REQUEST AIRPORT RETURN DELIVERY AT THE TIME OF YOUR ORDER. delivery at the time of your order. Certain airports counters require a specific waybill for returns. Without the waybill you will be required to pay directly for the return. Narita  and Kansai Airport(s) will accept the Free Return waybill. Please be sure to contact us via email or telephone in advance of your departure.  Haneda and Nagoya Chubu Airport(s) require a specific return waybill.

  • Certain airport counters will require a specific waybill for return. Without the waybill direct payment will be required.

  • If the rented items are taken outside of Japan without prior notice or authorization the renter will be responsible to immediately return all items back to our Tokyo office. The address is included in your confirmation and file folder. AS A COURTESY, to prevent additional rental days and replacement costs being added to your order, YOU MUST contact us within 24hrs and provide a return waybill number as confirmation of shipment. There are cases when we must replace items when not returned in Japan.

  • Our customer service desk is available to assist you for return delivery procedures 

IMPORTANT: JCR does not pre-schedule the return delivery. It is your responsibility to ensure the items are shipped on the scheduled return date and returned to JCR. Additional rental days or replacement fees will be charged if the return packet is not received as scheduled.  DO NOT INSERT THE PACKET INTO A POSTAL BOX - IT WILL NOT REACH OUR OFFICE.

SAFE

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RELIABLE

 

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IMPORTANT

IMPORTANT: JCR does not pre-schedule the return delivery. It is your responsibility to ensure the equipment is shipped on the scheduled return date and returned to JCR. Additional rental days or replacement fees will be charged if the return packet is not received as scheduled. Contact our office should you need assistance. A return packet is provided in advance. DO NOT INSERT THE PACKET INTO A POSTAL BOX